ServCollab Presentations:

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Speaker, “Elevating Service Research: Reimagining Humanity Within the Earth Service System,” Frontiers in Service Conference, 2025, Montreal, Canada.

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Speaker, “Pioneering the Serving Humanity Paradigm: From State-Based Vulnerability to Citizen Well-Becoming,” Frontiers in Service Conference, 2025, Montreal, Canada.

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Speaker, “Empowering collaborative human service systems with human agency,” Frontiers in Service Conference, 2025, Montreal, Canada.

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Speaker, “Harmonizing with the Living Planet,” Frontiers in Service Conference, 2025, Montreal, Canada.

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Special Session Speaker, “Seeking Collaborative Wisdom in Our Service System Metacrisis,” QUIS19: Service Research and Education: A Path to Digital and Sustainable Transformation, 2025, Rome, Italy.

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Special Session Speaker, “Pioneering a Serving Humanity Paradigm: From State-Based Vulnerability to Citizen Well-Becoming,” QUIS19: Service Research and Education: A Path to Digital and Sustainable Transformation, 2025, Rome, Italy.

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Speaker, “Human Agency as the Transcending Concept of Human Service Systems,” QUIS19: Service Research and Education: A Path to Digital and Sustainable Transformation, 2025, Rome, Italy.

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Speaker, “Harmonizing with the Living Planet,” QUIS19: Service Research and Education: A Path to Digital and Sustainable Transformation, 2025, Rome, Italy.

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Speaker, “Reviewing the Past & Designing the Future of Service Research,” QUIS19: Service Research and Education: A Path to Digital and Sustainable Transformation, 2025, Rome, Italy.

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Special Session Speaker, “The Role of Marketing for Sustainability and Public Policy: A Transformative Service Research Perspective,” AMA Winter Conference, 2025, Phoenix, Arizona.

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Special Session Speaker, “Cultivating Wiser Service Research,” AMA Winter Conference, 2025, Phoenix, Arizona.

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Plenary Speaker, “Designing a Scholarly Activist Framework for Social Impact,” IAQUIS Conference, 2024, Viterbo, Italy.

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Speaker, “Cultivating Global Well-Being with Service Research,” AMA Summer Educators’ Conference, 2024, Boston, Massachusetts.

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Speaker, “Enabling Marketplaces: An Embodied Strengths-Based Logic for Customers with (Dis)abilities,” Frontiers in Service Conference, 2024, Amelia Island, Florida.

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Plenary Speaker, “Elevating the Human Experience,” AMA SERVSIG Research Conference, 2024, Bordeaux, France.

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Speaker, “Enabling Marketplaces: An Embodied Strengths-Based Logic for Customer Vulnerability,” AMA SERVSIG Research Conference, 2024, Bordeaux, France.

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Speaker, “Developing Service Research on the SDGs: ServCollab’s Efforts,” AMA Summer Educators’ Conference, 2023, San Francisco, California.

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Speaker, “Transformative Service and Marketing: The ServCollab Approach.” Deakin University, 2023, Melbourne, Australia. [Available at https://www.youtube.com/watch?v=wx8MdbtJ2BY]

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Roundtable Panelist, “How to Create Value through Service Excellence,” Sustainable Value Creation Summit, 2023, Lisbon, Portugal.

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Speaker, “ServCollab: Cultivating Wisdom for Serving Humanity,” 2023, University of Porto, Portugal.

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Speaker, “ServCollab: Building Research Capacity to Serve Humanity,” 2023, University of Minho, Portugal.

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Speaker, “Service Thinking Mindset: A ServCollab Special Session Workshop,” Frontiers in Service Conference, 2023, Maastricht, Netherlands.

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Speaker, “Sustainable Communities During the Energy Crisis in the European Union: A Collaborative Advantage Approach,” Frontiers in Service Conference, 2023, Maastricht, Netherlands.

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Speaker, “Technology for Humanity: The Critical Role of Collaboration in Safeguarding the Future of Society,” Frontiers in Service Conference, 2023, Maastricht, Netherlands.

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Speaker, “ServCollab’s Perspective on Social Responsibility and Sustainability,” Maria Francesca Renzi’s Corporate Social Responsibility & Sustainability Class, Roma Tre University, April 19, 2023.

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Speaker, “Enabling Service Research that Elevates Human Experience,” Online Seminar, EMAC Service Marketing SIG, IRSSM, and AMA SERVSIG, March 28, 2023. 

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Speaker, “Reweaving the Fabric of Human Society,” Research Seminar at the University of Texas-Arlington, March 3, 2023.

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Speaker, “ServCollab: the Path to Serving Humanity Through Collaboration,” Loughborough University, UK, November 30, 2022. [Available at https://www.youtube.com/watch?v=ny9yKiZEkWA].

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Moderator, “Designing for Healthy Service Ecosystems,” presented by Josina Vink and Linda Alkire, the 3rd ServCollab Ideation Workshop, October 7, 2022. [Available at https://www.youtube.com/watch?v=u6l9e95MAWg&t=1s].

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Speaker, “Seeking Sustainable Transformation,” Sustainability through Service Ecosystem Transformation Workshop, Roma Tre University, Rome, Italy, September 13-15, 2022. 

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Speaker, “Enabling Transformative Service Ecosystems: An Ecological Perspective,” Frontiers in Service Conference, 2022, Boston, Massachusetts.

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Speaker, “Enabling New Frontiers in Transformative Service Research: ServCollab,” AMA SERVSIG Doctoral Consortium, 2022, Boston, Massachusetts.

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Plenary Moderator, “Serving Refugee Needs and Exploring How Service Researchers Can Help,” ServCollab Plenary Session, AMA SERVSIG Research Conference, 2022, Glasgow, Scotland. [Available at https://www.youtube.com/watch?v=sGpSPFqYR9Y&t=335s].

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Speaker, “Building Capacity to Solve Humanity’s Problems: The Refugee Crisis,” with Silke Boenigk and Sertan Kabadayi, 2nd ServCollab Ideation Workshop, April 22, 2022. [Available at https://www.youtube.com/watch?v=sGpSPFqYR9Y&t=5138s].

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Speaker, "Marketing for Good: New Frontiers in Transformative Service Research,” a Three-Hour Seminar for a PhD course on Emerging Research Topics in Marketing, the ESCP Business School, Madrid, Spain, April 19, 2022.

Workshop Collaborator, “ServCollabing With Jim Spohrer,” ServCollab Live, April 8, 2022, [Available at https://www.youtube.com/watch?v=7XbrTOiOj-w].

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Speaker, “Serving Human Needs: Broadening the Perspective and Purpose of Service Research” as part of the #Talk Series on Service for the AIM-Parasuraman Centre for Service Excellence, at the Jagdish Sheth School of Management in India, March 24, 2021. [Available at https://www.youtube.com/watch?v=couNWmzFJJI&t=1223s].

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Keynote Speaker, “Service Ecosystem Health: Social Innovation in Services, QUIS 17: 17th International Research Symposium on Service Excellence in Management, January 14, 2021, Valencia, Spain. [Available at https://www.youtube.com/watch?v=q47Fkd_qGZ4].

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Speaker, Special Session, “Designing for Transformative Collaboration in Complex Service Systems,” QUIS 17: 17th International Research Symposium on Service Excellence in Management, January 14, 2021, Valencia, Spain.

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Speaker, Special Session, “Serving Humanity: ServCollab’s Progress and Collaborative Brainstorming for Future Plans,” QUIS 17: 17th International Research Symposium on Service Excellence in Management, January 14, 2021, Valencia, Spain.

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Workshop Interviewer, “ServCollabing With Leonard Berry – Conducting Interdisciplinary Service Research,” ServCollab Live, October 1, 2021, [Available at https://www.youtube.com/watch?v=XQfdBKLQCII&t=716s].

 

Speaker, “Why Serving All of Humanity Is Needed,” in “A New Look at Consumer Vulnerability: The Why, What, How and Where of Adopting a Strengths-Based Approach,” Interactive workshop co-hosted by the BEST Centre (Queensland University of Technology), ServCollab and the Australian Association of Social Marketing, July 12, 2021, [Available at https://www.youtube.com/watch?v=z2M_dZBmF7w&t=5s]. 

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Plenary Session Presenter, “Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework,” in “Transformative Consumer Research and the United Nations 2030 Agenda for Sustainable Development” Plenary Session of the 2021 AMA Marketing and Public Policy Conference, June 25, 2021.

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Workshop Chair & Speaker, “Advice on Building Collaborations to Elevate Human Experience,” ServCollab Live Inaugural Event, April 6, 2021, [Available at https://www.youtube.com/watch?v=7FrBIYJrZGc&t=1063s].

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Speaker, “ServCollab: Serving Humanity Through Collaboration,” AMPR Research Seminar, Queensland University of Technology, March 29, 2021.

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Keynote Speaker, “Tourism Services Elevate Human Experience (HX),” CAUTHE 2021 Tourism Conference, February 8, 2021, [Available at https://www.youtube.com/watch?v=IVO5e9BmBRw&list=PLkESWk9Jf5lvw42rum46uVHboHbRItveA&index=1].

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Workshop Chair & Speaker, “Researching for Your Wellbeing: How Can You Help?” CAUTHE 2021 Tourism Conference, February 9, 2021.

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Plenary Panel Speaker, “Elevating the Human Experience (HX): Transformative Service Research and ServCollab,” AMA SERVSIG 2020 Virtual Research Conference - [Available at https://www.youtube.com/watch?v=tWnGTcQOv2k&list=PLvQVm1dhWdz31T7355QI3A-t3ZLesdoly&index=3.  

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Speaker, “Building Capacity for Serving Humanity: The ServCollab Approach,” AMA SERVSIG 2020 Virtual Research Conference, September 22, 2020, [Available at https://www.youtube.com/watch?v=kZ9MuHD5bjg&t=210s].

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Keynote Speaker, “Co-Creating Services for Humans,” CCIS-CE 2020 Conference on “Co-creation of wellbeing: Understanding ways of engaging source constrained actors, 2020, Noosa, Australia. (Cancelled because of COVID-19 Pandemic).

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Special Session Chair and Speaker, “Creating Large Scale Transformative Service Research Projects,” AMA SERVSIG Research Conference, 2020, Brisbane, Australia. (Cancelled because of COVID-19 Pandemic).

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Speaker, “Serving Each Other: Transformative Service Research and ServCollab,” 2020, University of Porto, Porto, Portugal.

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Speaker, “ServCollab: Creating Humane Service Systems Through Research Collaborations,” Frontiers in Service Conference, 2019, Singapore.

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Speaker, “ServCollab: Serving Humanity Through Service Research Collaborations,” QUIS 16: Quality in Services Symposium, 2019, Karlstad, Sweden. 

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Electronic Presentations:​​

 

Speaker, “The Journey to Service Inclusion,” for Kristina Heinonen’s Masters Level Transformative Service Strategies class at the Hanken School of Economics, November 18, 2020 via Microsoft Teams.

 

Speaker, “COVID-19: The Service World after the Epidemic,” Recorded on May 8th, Featured as the first All About Service video on SERVSIG’s YouTube Channel, [Available at https://youtu.be/YVCgniP-9Xc].  

 

TEDx Speaker, “How Serving Each Other Can Save Humanity” Given at TEDxTexasStateUniversity, San Marcos, Texas. Recorded on February 15, 2020. [Available at https://youtu.be/r-V1qbry6aI].

 

Plenary Speaker, “Serving Each Other: Seeking Wise Innovations in Service, Organization, and Society,” Played at Innovation in "Service, Organization and Society in Emerging Countries,” International Symposium on Innovative Management and Governance of Organizations, Casablanca, Morocco, December 12, 2018. Released on YouTube as “Serving Each Other in Africa,” [Available at https://youtu.be/tyArEGJUXQA]. 

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Presentations at International Programs:

 

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Plenary Moderator and Panelist, “Service Scholarship: Past Perspectives and Future Hopes,” QUIS 16: Quality in Services Symposium, 2019, Karlstad, Sweden.

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Speaker, “Celebrating SERVSIG’s 25th Year and 10th SERVSIG Conference: A History,” AMA SERVSIG Research Conference, 2018, Paris, France.

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Speaker, “Service in 2050: Design for Service Inclusion,” AMA SERVSIG Research Conference, 2018, Paris, France. 

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Speaker, “The Global Refugee Crisis: How Can Transformative Service Researchers Help?,” AMA SERVSIG Research Conference, 2018, Paris, France. 

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Speaker, “Service Thinking: Perspectives and Applications,”AMA SERVSIG Research Conference, 2018, Paris, France. 

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Speaker, “Applications of Forum Theatre to Service Interactions,” AMA SERVSIG Research Conference,2018, Paris, France.

 

Speaker, “Creating the Future of Service: Transforming Service Thinking and Building the Transformative Service Collaborative,” Future of Services Seminar, Queensland University of Technology, 2017, Brisbane, Australia.

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Track Chair and Workshop Participant, “Transformative Services Research Track,” Thought Leadership Conference, University of Queensland, 2017, Brisbane, Australia. 

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Speaker, “Taking Action to Advance Well-Being,” Service and Well-Being Workshop, 2017, Porto, Portugal.

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Session Moderator, “Education and Well-Being,” Service and Well-Being Workshop, 2017, Porto, Portugal. 

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Speaker, “Applying Forum Theatre to Transformative Service Research: A Live Experience!”QUIS 15: Quality in Services Symposium, 2017, Porto, Portugal. 

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Speaker, “Transformative Service Research and Poverty,” QUIS 15: Quality in Services Symposium, 2017, Porto, Portugal. 

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Speaker, “Service Thinking: Escaping Tribalism and Embracing Mutualism,” QUIS 15: Quality in Services Symposium, 2017, Porto, Portugal. 

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Speaker, “Enabling the Transformative Service Collaborative,” QUIS 15: Quality in Services Symposium, 2017, Porto, Portugal.

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Speaker, “An Activity-Centric Perspective to Upframe Customer Experience and Foster Service Innovation,” QUIS 15: Quality in Services Symposium, 2017, Porto, Portugal.

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Speaker, “Service Initiators of Transformative Place in Aging Society: The Case of Food Wellbeing,” QUIS 15: Quality in Services Symposium, 2017, Porto, Portugal. 

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Speaker, “Transformative Service Research and Citizen Science, Centre for Service Management (CSM) Workshop, University of Loughborough, 2017, Loughborough, UK.

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Speaker, “Service Thinking: Escaping Tribalism and Embracing Mutualism,” 1st Centre for Service Management (CSM) Transformative Service Research Symposium, University of Loughborough, 2017, Loughborough, UK.

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Speaker, “Enabling the Transformative Service Collaborative,” 1st Centre for Service Management (CSM) Transformative Service Research Symposium, University of Loughborough, 2017, Loughborough, UK.