Research Presentations

Electronic Presentations:

Keynote Speaker, “Service Ecosystem Health: Social Innovation in Services, QUIS 17: 17th International Research Symposium on Service Excellence in Management, 2021.

Speaker, Special Session, “Designing for Transformative Collaboration in Complex Service Systems,” QUIS 17: 17th International Research Symposium on Service Excellence in Management, 2021.

Speaker, Special Session, “Serving Humanity: ServCollab’s Progress and Collaborative Brainstorming for Future Plans,” QUIS 17: 17th International Research Symposium on Service Excellence in Management, 2021.

Workshop Interviewer, “ServCollabing With Leonard Berry – Conducting Interdisciplinary Service Research,” ServCollab Live, October 1, 2021, [Available at https://www.youtube.com/watch?v=XQfdBKLQCII&t=716s].

 

Speaker, “Why Serving All of Humanity Is Needed,” in “A New Look at Consumer Vulnerability: The Why, What, How and Where of Adopting a Strengths-Based Approach,” Interactive workshop co-hosted by the BEST Centre (Queensland University of Technology), ServCollab and the Australian Association of Social Marketing, July 12, 2021, [Available at https://www.youtube.com/watch?v=z2M_dZBmF7w&t=5s]. 

 

Plenary Session Presenter, “Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework,” in “Transformative Consumer Research and the United Nations 2030 Agenda for Sustainable Development” Plenary Session of the 2021 AMA Marketing and Public Policy Conference, June 25, 2021.

 

Workshop Chair & Speaker, “Advice on Building Collaborations to Elevate Human Experience,” ServCollab Live Inaugural Event, April 6, 2021, [Available at https://www.youtube.com/watch?v=7FrBIYJrZGc&t=1063s].

Speaker, “ServCollab: Serving Humanity Through Collaboration,” AMPR Research Seminar, Queensland University of Technology, March 29, 2021.

 

Keynote Speaker, “Tourism Services Elevate Human Experience (HX),” CAUTHE 2021 Tourism Conference, February 8, 2021, [Available at https://www.youtube.com/watch?v=IVO5e9BmBRw&list=PLkESWk9Jf5lvw42rum46uVHboHbRItveA&index=1].

 

Workshop Chair & Speaker, “Researching for Your Wellbeing: How Can You Help?” CAUTHE 2021 Tourism Conference, February 9, 2021.

 

Speaker, “The Journey to Service Inclusion,” for Kristina Heinonen’s Masters Level Transformative Service Strategies class at the Hanken School of Economics, November 18, 2020 via Microsoft Teams.

 

Plenary Panel Speaker, “Elevating the Human Experience (HX): Transformative Service Research and ServCollab,” AMA SERVSIG 2020 Virtual Research Conference - [Available at https://www.youtube.com/watch?v=tWnGTcQOv2k&list=PLvQVm1dhWdz31T7355QI3A-t3ZLesdoly&index=3  

 

Speaker, “Building Capacity for Serving Humanity: The ServCollab Approach,” AMA SERVSIG 2020 Virtual Research Conference, September 22, 2020, [Available at https://www.youtube.com/watch?v=kZ9MuHD5bjg&t=210s].

 

Speaker, “COVID-19: The Service World after the Epidemic,” Recorded on May 8th, Featured as the first All About Service video on SERVSIG’s YouTube Channel, [Available at https://youtu.be/YVCgniP-9Xc].  

 

TEDx Speaker, “How Serving Each Other Can Save Humanity” Given at TEDxTexasStateUniversity, San Marcos, Texas. Recorded on February 15, 2020. [Available at https://youtu.be/r-V1qbry6aI].

 

Plenary Speaker, “Serving Each Other: Seeking Wise Innovations in Service, Organization, and Society,” Played at Innovation in "Service, Organization and Society in Emerging Countries,” International Symposium on Innovative Management and Governance of Organizations, Casablanca, Morocco, December 12, 2018. Released on YouTube as “Serving Each Other in Africa,” [Available at https://youtu.be/tyArEGJUXQA]. 

Presentations at International Programs:

 

Speaker, “Serving Each Other: Transformative Service Research and ServCollab,” 2020, University of Porto, Porto, Portugal.

Speaker, “ServCollab: Creating Humane Service Systems Through Research Collaborations,” Frontiers in Service Conference, 2019, Singapore. 

Plenary Moderator and Panelist, “Service Scholarship: Past Perspectives and Future Hopes,” QUIS 16: Quality in Services Symposium, 2019, Karlstad, Sweden.

Speaker, “ServCollab: Serving Humanity Through Service Research Collaborations,” QUIS 16: Quality in Services Symposium, 2019, Karlstad, Sweden. 

Speaker, “Celebrating SERVSIG’s 25th Year and 10th SERVSIG Conference: A History,” AMA SERVSIG Research Conference, 2018, Paris, France.

Speaker, “Service in 2050: Design for Service Inclusion,” AMA SERVSIG Research Conference, 2018, Paris, France. 

Speaker, “The Global Refugee Crisis: How Can Transformative Service Researchers Help?,” AMA SERVSIG Research Conference, 2018, Paris, France. 

Speaker, “Service Thinking: Perspectives and Applications,”AMA SERVSIG Research Conference, 2018, Paris, France. 

Speaker, “Applications of Forum Theatre to Service Interactions,” AMA SERVSIG Research Conference,2018, Paris, France.

 

Speaker, “Creating the Future of Service: Transforming Service Thinking and Building the Transformative Service Collaborative,” Future of Services Seminar, Queensland University of Technology, 2017, Brisbane, Australia.

Track Chair and Workshop Participant, “Transformative Services Research Track,” Thought Leadership Conference, University of Queensland, 2017, Brisbane, Australia. 

Speaker, “Taking Action to Advance Well-Being,” Service and Well-Being Workshop, 2017, Porto, Portugal.

Session Moderator, “Education and Well-Being,” Service and Well-Being Workshop, 2017, Porto, Portugal. 

Speaker, “Applying Forum Theatre to Transformative Service Research: A Live Experience!”QUIS 15: Quality in Services Symposium, 2017, Porto, Portugal. 

Speaker, “Transformative Service Research and Poverty,” QUIS 15: Quality in Services Symposium, 2017, Porto, Portugal. 

Speaker, “Service Thinking: Escaping Tribalism and Embracing Mutualism,” QUIS 15: Quality in Services Symposium, 2017, Porto, Portugal. 

Speaker, “Enabling the Transformative Service Collaborative,” QUIS 15: Quality in Services Symposium, 2017, Porto, Portugal.

Speaker, “An Activity-Centric Perspective to Upframe Customer Experience and Foster Service Innovation,” QUIS 15: Quality in Services Symposium, 2017, Porto, Portugal.

Speaker, “Service Initiators of Transformative Place in Aging Society: The Case of Food Wellbeing,” QUIS 15: Quality in Services Symposium, 2017, Porto, Portugal. 

Speaker, “Transformative Service Research and Citizen Science, Centre for Service Management (CSM) Workshop, University of Loughborough, 2017, Loughborough, UK.

Speaker, “Service Thinking: Escaping Tribalism and Embracing Mutualism,” 1st Centre for Service Management (CSM) Transformative Service Research Symposium, University of Loughborough, 2017, Loughborough, UK.

Speaker, “Enabling the Transformative Service Collaborative,” 1st Centre for Service Management (CSM) Transformative Service Research Symposium, University of Loughborough, 2017, Loughborough, UK.